Clinic Policies
Welcome to You’ve Got This Clinic. Below are our clinic policies.
Booking
Dr German and physician assistants have virtual and in person appointments on weekday evenings and Saturdays. Please reach out to this email address to book appointments: hello@ygtdx.hush.com or you can call us at 289-217-0917. You cannot book appointments with Dr German or physician assistants online.
Our allied health team includes registered dietitian, pelvic health physiotherapy, occupational therapy, social work, mental health professionals and nurse practitioner services. These services are offered in person and virtually - you can book appointments with our allied care team online https://ygtclinic.janeapp.com/ or contact our office: hello@ygtdx.hush.com or by phone at 289-217-0917. Intake forms are required for these services and a credit card is required to be on file before these appointments are booked.
Health Information and communication
At You Got This Clinic, we seek to keep all of your information private and protected. We use the Jane application for all booking, documentation and invoicing, we also use Hushmail for encrypted email communication. Please ensure you provide us with a valid email address for communication. In keeping with Canadian Medical Protective Association (CMPA) guidelines, we prioritize the privacy and security of your personal health information in all digital interactions. This includes using secure networks, protecting data with strong passwords and encryption, and limiting access to authorized personnel.
You will receive email notifications regarding your appointments in the Jane application from “You’ve Got This Clinic”. If you have not already done so, you will be asked to fill in an intake form that will be sent to you through the Jane app. If you choose to opt in, you will receive a text notification 2 hours before your appointments. For virtual appointments you will receive an email with a video link 30 minutes before your appointment. We do not offer telephone appointments unless patients do not have access to a computer or smart phone or are physically or cognitively unable to use a computer or smart phone.
Our clinic uses hushmail for email correspondence and sends encrypted email to keep your information secure. Please review the information here letting you know how to access the encrypted email messages we will be sending you in the future to keep health information secure. If you have any questions please reach out.
Cancellation Policy
Appointments with Dr German or physician assistants cancelled 24 hours or less, including no shows are subject to the following charges:
15 minute appointments $40 fee
30 minute appointments $80 fee
Initial appointments $160 fee
Appointments with our other care team members cancelled 24 hours or less, including no shows will be billed the full treatment amount.
Testing and results
If you would like a test ordered or a requisition provided for testing please contact us to book an appointment. Once a test requisition is prepared we will upload it to your chart in the Jane app and notify you through the Jane app and you can download it from there. If you do not have access to a computer you must contact us directly to request to have your requisition faxed to the facility before going to complete the test.
Important: You Got This Clinic and Dr. German do NOT follow a “no news is good news” policy. We strongly encourage you to access your results. If you have test results you would like to review you can contact us to book an appointment.
Non response
If we are unable to contact you after multiple attempts we will discharge you back to your referring provider.
Prescriptions
Once a prescription is prepared we will upload it to your chart in the Jane app, notify you through the Jane app and you can download it from there. If you do not have access to a computer you must contact us directly to request to have your prescription faxed to your pharmacy. Please ensure you update your information in the Jane app to include your pharmacy phone number and fax number.
If you require a prescription refill you can reach out to us to book an appointment to review your medications or request a refill over email or telephone and we will bill you the standard Ontario Medical Association prescription renewal rate $25.25 CAD.
Additional Services
For Ontario residents, services beyond appointments will be charged at a standard fee based on Ontario Medical Association guidelines. This includes prescription refills, doctors notes and other services not covered by the Ontario Health Insurance Plan.
Email Concierge Services
If you require email correspondence for your care we offer email concierge service for a fee. Please reach out to us for more information.
Safety
You Got This Clinic works to maintain a safe and respectful environment for all staff and patients. Any behaviour that creates an unsafe environment (aggressive, abusive or threatening behaviour or language) will not be tolerated and will result in discharge from our clinic.
General
These policies are subject to change.
If you have any questions please reach out to us at hello@ygtdx.hush.com or call us at 289-217-0917