Clinic Policies
Welcome to You’ve Got This Clinic. Below are our clinic policies.
Communicating with our clinic
Our voicemail is reserved for other health care providers ONLY.
We request that our patients kindly send ONE email to address any concerns. This enables us to reply to patients more promptly.
We may sometimes take a few business days to get back to patients as we are a very busy clinic - and we kindly ask our patients to wait patiently as our team works on actioning items.
Please follow up with your referring provider regarding referrals.
Patients who communicate in a disruptive manner will be discharged back to their referring providers.
We appreciate your help in taking this forward.
Booking
Dr German and physician assistants have virtual and in person appointments on weekdays Saturdays. Please reach out to this email address to book appointments: hello@ygtdx.hush.com. You cannot book appointments with Dr German or physician assistants online.
We also offer nurse practitioner services. These services are offered in person and virtually - you can book appointments with our allied care team online https://ygtclinic.janeapp.com/ or contact our office: hello@ygtdx.hush.com Intake forms are required for these services and a credit card is required to be on file before these appointments are booked. These services are not covered by the Ontario Health Insurance Plan (OHIP).
If you are an Ontario Health Insurance Plan (OHIP) patient, you MUST be located in Ontario in order to have OHIP covered virtual appointments or you will be billed for your appointments.
Health Information and communication
At You Got This Clinic, we seek to keep all of your information private and protected. We use the Jane application for all booking, documentation and invoicing, we also use Hushmail for encrypted email communication. Please ensure you provide us with a valid email address for communication. In keeping with Canadian Medical Protective Association (CMPA) guidelines, we prioritize the privacy and security of your personal health information in all digital interactions. This includes using secure networks, protecting data with strong passwords and encryption, and limiting access to authorized personnel.
You will receive email notifications regarding your appointments in the Jane application from “You’ve Got This Clinic”. If you have not already done so, you will be asked to fill in an intake form that will be sent to you through the Jane app. If you choose to opt in, you will receive a text notification 2 hours before your appointments. For virtual appointments you will receive an email with a video link 30 minutes before your appointment. We do not offer telephone appointments unless patients do not have access to a computer or smart phone or are physically or cognitively unable to use a computer or smart phone.
Our clinic uses hushmail for email correspondence and sends encrypted email to keep your information secure. Please review the information here letting you know how to access the encrypted email messages we will be sending you in the future to keep health information secure. If you have any questions please reach out.
We also send a pre-appointment two question intake form to clarify questions and provide information on treatments you are undergoing or medicine you are taking.
Cancellation Policy
Appointments for all providers cancelled 24 hours or less, including no shows are subject to charges. Initial appointments cancelled within 48 hours or less will also be billed. Please see your booking notification for details for each appointment.
Waiting for your appointment
All appointments are within a 1 hour window from your scheduled appointment time. Dr German is a specialist on call for the hospital and there may be interruptions. If you book an appointment at a given time, you need to be available for an hour after than appointment time (including time to meet with your care provider). If you choose to cancel or rebook your appointment without waiting for an hour after your scheduled appointment time, you will be required to pay the cancellation fee.
For Ontario Health Insured patients, we are keeping track of appointments that run over time in an effort to improve our clinic efficiency. Please prepare for you appointment and prioritize the items you would like addressed. If you have many items to discuss please book another follow up appointment to review the additional items. Thank you for your consideration. For all other patients, you will be billed the next incremental time period if you appointment runs over time (e.g. an additional 15 minutes).
Testing and results
If you would like a test ordered or a requisition provided for testing please contact us to book an appointment. Once a test requisition is prepared we will upload it to your chart in the Jane app and notify you through the Jane app and you can download it from there. If you do not have access to a computer you must contact us directly to request to have your requisition faxed to the facility before going to complete the test.
Important: You Got This Clinic and Dr. German do NOT follow a “no news is good news” policy. We strongly encourage you to access your results. If you have test results you would like to review you can contact us to book an appointment.
Heidi AI Tool
Dr German and some of our other providers use Heidi AI to capture clinic notes during healthcare visits. Prior to using this artificial intelligence (AI) tool the care provider will ask you for informed consent to use the tool. Heidi AI is compliant with Canadian provincial legislation PIPEDA, PIPA, PHIPA, Quebec Privacy Act. The benefits of this tool include enabling your provider to have more time to speak with you about your health and wellness concerns as well as improved accuracy in the information captured. If you have any questions you can speak to your care provider or reach out to the clinic directly.
Non response
If we are unable to contact you after multiple attempts we will discharge you back to your referring provider.
Prescriptions
Once a prescription is prepared it will be faxed to your pharmacy. Please email us if your pharmacy has not received your prescription. Please ensure you update your information in the Jane app to include your pharmacy phone number and fax number.
If you require a prescription refill you can reach out to us to book an appointment to review your medications or request a refill over email. We do not accept electronic automated prescription refill faxes from pharmacies. All refills outside of an appointment are billed $75 CAD.
Additional Services
Services beyond appointments will be charged. This includes prescription refills, doctors notes and other services not covered by the Ontario Health Insurance Plan.
Email Concierge Services
If you send us an email providing us with information or asking for medical guidance, we will ask you to kindly clarify if you want this information to be placed in the chart which is our standard practice or immediately actioned. If immediate action is necessary this is not covered by the Ontario Health Insurance Plan but maybe covered by other insurance plans. The cost is $50 CAD +HST for 5 minutes of urgent email concierge responses and $33 CAD + HST for 5 minutes of for non urgent responses. An invoice will be created. Please remember if your other health care providers in your care need assistance they can reach out to Dr. German through St Joseph health centre locating in Toronto. Typically we request patients follow their instincts and keep us in the loop.
Safety
You Got This Clinic works to maintain a safe and respectful environment for all staff and patients. Any behaviour that creates an unsafe environment (aggressive, abusive or threatening behaviour or language) will not be tolerated and will result in discharge from our clinic.
Nurse Practitioner Services
If you choose to seek care from our nurse practitioner, this service is not covered by OHIP at this time. Our nurse practitioner can assess your health over the course of your care with them. If there are any additional tests, prescriptions or other referrals our nurse practitioner deems medically necessary they will make that determination through their professional assessments and provide those recommendations to you. If your appointment runs longer than the allotted time, you will be billed. A credit card is required to be on file to process payments.
General
These policies are subject to change.
If you have any questions please reach out to us at hello@ygtdx.hush.com or call us at 1-289-217-0917
